Shipping Policy

Thank you for shopping with Quiet Witness. We carefully prepare each order and want your delivery experience to be clear and straightforward.

Order Processing

Unless otherwise stated on a product page, please allow up to 5 business days for your order to be processed before shipment. Processing time is separate from the carrier’s delivery time.

Orders placed on weekends or holidays begin processing on the next business day.

Shipping Rates

Available shipping methods and rates are calculated and displayed at checkout based on your order and delivery destination.

Delivery Estimates

Estimated delivery times shown at checkout begin after your order has been processed and handed to the shipping carrier. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our reasonable control.

Tracking

When tracking is available, you will receive tracking information after your order ships. Please allow some time for the carrier to activate the tracking information after the shipping label is created.

Shipping Addresses

Please carefully review your shipping address before placing your order. Quiet Witness is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided at checkout.

If you notice an address error, contact us as soon as possible at info@quietwitness.net. We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, refusal, failed delivery attempt, or another issue not caused by Quiet Witness or the carrier, additional shipping charges may apply if the order is sent again.

Lost, Delayed, or Stolen Packages

If your tracking information shows an unusual delay, please contact the shipping carrier first and then contact us at info@quietwitness.net if you need additional assistance.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the carrier. We will assist where reasonably possible, but delivery scans and claims are ultimately handled according to the carrier’s procedures.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at info@quietwitness.net with your order number and clear photos of the package and affected item so we can review the issue.

International Shipping

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge.

Customs processing can also cause additional delivery delays that are outside our control.

Order Changes and Cancellations

If you need to request a change or cancellation, contact us as soon as possible. Once an order has entered processing or has shipped, we may not be able to make changes or cancel it.

Questions

If you have any questions about shipping or your order, contact us at info@quietwitness.net.